Terms And Conditions

Terms & Conditions & Privacy Policy

Brand Name: The Silver Lining

Company Name: Tibrewala Creations (GST Registered)

1. Introduction

We value the trust you place in The Silver Lining. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following Terms & Conditions carefully. By accessing our website or making a purchase, you agree to these policies.

Our Privacy Policy and Terms may be updated periodically without prior notice. We encourage you to review them regularly.

2. Data We Collect

When you create an account or place an order with The Silver Lining, we may collect:

1. Personally identifiable information (name, email, phone number, billing/delivery address).
2. Payment details (credit/debit card, UPI, bank details) through secure and trusted gateways.
3. Demographic data (such as pin code, preferences, interests) to enhance user experience.
4. Transaction history to personalize offers and recommendations.

We also collect information if you provide feedback, participate in surveys, or interact with us via messages or reviews.

3. Use of Collected Data

We use your personal information to:

1. Process and deliver your orders.
2. Send relevant offers, promotions, and updates based on your interests.
3. Resolve disputes, troubleshoot problems, and ensure safe transactions.
4. Improve website functionality, user experience, and customer service.
5. Prevent fraud, error, or abuse of our services.
6. Comply with legal obligations.

You may opt-out of marketing communications at any time.

4. Cookies

A “cookie” is a small piece of data stored on your device. The Silver Lining uses cookies to:

1. Enable smoother browsing and fewer password prompts.
2. Analyze website performance and user behavior.
3. Personalize recommendations and promotions.

Most cookies are session-based and auto-delete at the end of browsing. You can decline cookies via your browser settings, though some features may not work properly.

5. Sharing of Personal Information

We may share information with:

1. Our affiliates or group companies (Tibrewala Creations entities) for business and service optimization.
2. Trusted third-party service providers (logistics, payment gateways, marketing agencies).
3. Law enforcement, government authorities, or legal processes where required.
4. In case of a merger, acquisition, or reorganization, your data may be transferred to the new entity, which will honor this Privacy Policy.

We do not sell or rent customer data to third parties.

6. Security

We maintain strict physical, electronic, and managerial safeguards to protect your information. All transactions are processed via secure servers and encrypted payment gateways. However, no online transmission can be guaranteed 100% secure, so users share data at their own risk.

7. User Responsibilities

By using our services, you agree to:

1. Provide true and accurate information.
2. Not use our platform for unlawful or fraudulent purposes.
3. Maintain confidentiality of your account and password.
4. Accept responsibility for all activities under your account.

8. Orders, Pricing & Payments

1. All prices are in INR and inclusive of applicable GST.
2. We reserve the right to update prices, products, and descriptions at any time.
3. Customized/engraved items are non-cancellable and non-refundable.
4. Payment must be completed through authorized payment gateways.

9. Shipping & Delivery

1. Products are dispatched within the timelines mentioned on product pages.
2. Delays may occur due to courier partners, festivals, or natural causes.
3. Shipping charges (if applicable) will be displayed during checkout.

10. Returns & Refunds

1. Returns are accepted only for manufacturing defects or damage in transit.
2. Claims must be raised within 48 hours of delivery with supporting photos/videos.
3. Customized or engraved products are non-returnable.
4. Refunds (if approved) will be processed within 7–10 working days.

11. Third-Party Links

Our website may link to other sites. The Silver Lining is not responsible for the privacy practices, terms, or content of those third-party websites.

12. Limitation of Liability

Tibrewala Creations shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India. All disputes will be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

14. Opting Out of Communications

You may unsubscribe from promotional emails and SMS by following the opt-out instructions included in the message or updating preferences in your account.

15. Contact Us

For questions or concerns, please reach us at:

📧 Email: support@tslgifting.com

📞 Phone: +919390758094

🏢 Address: The Silver Lining , Plot No 27, Road No 8, Banjara Hills, Hyderabad- 500034